Return & Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns shipping is included. The refund may take up to 7-10 business days to process after items are returned.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
• Gift cards
• Parts & accessories
• Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To start the return process, please contact our team via email at info@hauslane.com or by giving us a call at 888-925-1595.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hauslane.com or by giving us a call at 888-925-1595.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hauslane.com or by giving us a call at 888-925-1595.
Shipping
To be eligible for free shipping return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Otherwise, you may be responsible for paying for your own shipping costs for returning your item. In this case, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- To return your product, you should mail your product to:
HAUSLANE
222 Harris Ct.
South San Francisco CA 94080
United States
ROBAM
To start the process for a refund, exchange, or credit, contact us at info@robamusa.com or 800-929-0168.
30-Day Refund Terms
Subject to these terms, you may obtain a refund for most items within 30 days of the delivery date. You are responsible for payment of all shipping, return, and service fees, which are non-refundable, and any applicable restocking fees; these charges will be deducted from any refund, credit, or exchange, subject to the below terms. If you return a product, you will need to provide your own shipping label and arrange for the return, such as by dropping off the product or scheduling a courier to pick up the product.
To qualify for a refund, you must provide the delivery date, proof of purchase, and return of the product (pursuant to the return instructions herein) in the same condition you received it; returns will not be accepted for products that have been installed, are no longer in their original packaging or condition, or are missing accessories or pieces or have been damaged not due to our error. Certain exclusions may apply (e.g., sale items, gift cards, perishables, flammable liquids and gases, and personalized items are exempt from returns and refunds). Additional exclusions, restrictions, and restocking fees may be outlined at the point of sale. We also reserve the right to refuse products for refund that are not in as-new condition due to your damage or misuse.
Upon receipt of your return, the item will be inspected, and you will receive an email to your email address on record to notify you that we have received your return and whether your refund was approved. If your refund is approved, we will apply the refund to your original payment method within approximately 7-10 business days, with additional time for your bank to process the refund. Please note that COVID-19 circumstances may delay receipt of returns, shipping, and processing. Any taxes charged will be refunded in accordance with applicable laws. If you believe your refund should have been credited already, you should check with your bank and credit card company and may contact us as outlined below.
Restocking Fees
The following items are subject to a restocking fee of 30% of the product purchase price (not including shipping or taxes):
CQ762S
CQ762
CQ760
G517K
7GG10
7MG10
A832
A837
A900
A678S/A679S
R330
RQ331
W652S
Damaged or Defective Products
If a product was delivered to you in a damaged or defective condition, including if an item was missing any parts or was not what you ordered, due to our error, you can request a refund or exchange within 30 days of the delivery date or, if applicable, comply with our Limited Warranty; if a product was damaged during transit and not due to your fault, you can request a credit or exchange within the same time period. If you decide to return the damaged or defective product for an exchange (pursuant to the return instructions herein), you will not be charged for additional shipping, return, or service fees; and the timeframe for exchanges of products may vary, including based on your location. If you decide to return the damaged or defective product for a refund, you will receive a product refund in addition to a refund for any shipping, return, and service fees, and you may be asked to keep and/or destroy the original product.
Other Exchanges and Credits
In the alternative to a qualifying refund or exchange, you may opt to receive store credit instead.
In certain other circumstances, we may offer exchanges and credits in our sole discretion. Please contact us if you have any questions. If you return a product for any exchange or credit, other than a product in a damaged or defective condition due to our error, you will be responsible for all shipping and service fees.
Return Policy
To return a product, including to obtain a refund, exchange, or credit, the following terms apply:
- You must provide the complete product in its original and unused condition, including all accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging, with no physical damage, along with proof of purchase (i.e., original UPC/serial# intact on the product and retail package), and a valid Return Material Authorization (RMA) number, which may be obtained from the website or customer service, for the product and order.
- You are responsible for any loss or damage that occur during your shipment of any product(s) to us, so please ensure the product is packaged sufficiently.
- You are responsible for any shipping labels, except in cases of defective or damaged products; and if you are shipping a product over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
- You are responsible for any applicable product restocking fees.
- You should mail your product to: Hauslane Inc., 222 Harris Ct., South San Francisco, CA 94080.
Failure to comply with these terms may result in rejection of your return and the product being shipped back to you at your cost, in our sole discretion.
Contact Us
If you have any questions, please contact us at info@robamusa.com or 800-929-0168, or you may also chat with one of our representatives at www.robamliving.com.